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Two further pieces of software are necessary. The first, obviously, is the PC operating system. Today, Windows 95/98/NT reigns supreme, but Windows CE could come on strong for portable applications. Furthermore, it is not unreasonable to envision real-time operating systems' entering the picture in the near future.

0877822003_Molex_Memory Connectors - Inline Module Sockets

Two further pieces of software are necessary. The first, obviously, is the PC operating system. Today, Windows 95/98/NT reigns supreme, but Windows CE could come on strong for portable applications. Furthermore, it is not unreasonable to envision real-time operating systems' entering the picture in the near future.

To be able to cross-sell and up-sell, it's good if all the information comes from one database, so that the agent has all the callers' history in front of them and knows whether they're good clients for commercialloans,” says Steve Pace, Point's VP for operations in the US.

Teloquent's Distributed Call Center software is used by call centers such as Premier National Bank to distribute calls to the most appropriate agents at single or multiple call centers.

0877822003_Molex_Memory Connectors - Inline Module Sockets

One of the trends today is getting the call to the agent who can handle the call,” says Teloquent's Steve Guthrie. You don't send someone who has home equity loan questions to a person who is going to constantly bounce itaround.” For example, if a car loan agent at a particular center isn't available when a customer calls, Distributed Call Center routes the call to another car loan agent at a different location.

The software lets call centers either route calls directly to agents based on caller identification (phone number or account number) or route the call after information is first captured by the IVR system. The software also lets managers monitor the status of agents in order to send calls appropriately.

At companies where employees still enter several different user IDs and passwords to access different platforms, PassGo Technologies' (Pittsburgh, PA) enterprise-wide single sign-on (SSO) gives agents a single sign-on entry for the customer information they need. The product is used by several global organizations, including Credit Suisse and Allied Irish Bank. The software system's centralized control lets IT managers oversee thousands of users, hundreds of applications and databases and numeroushosts.

0877822003_Molex_Memory Connectors - Inline Module Sockets

The software lets call centers eliminate dozens of different log-ons, in order to access information quickly. It provides one-click access to all customer info from a single workstation.

0877822003_Molex_Memory Connectors - Inline Module Sockets

Call Centers Y2K O.K.?

Maxim Integrated Products, (408) 737-7600www.maxim-ic.comEETInfo No. 614

MILPITAS, Calif. — Elantec Semiconductor Inc. has launched its EL6259C, a highly integrated monolithic laser-diode driver IC. It's pin-compatible with the company's EL6257C which has been in production for two years in a 24-pin quad small-outline package.

The new chip conforms to the latest CD-R/W and DVD rewritable-disk write-format standards and offers industry-standard functions and compatibility to enable next-generation laser-driver applications in CD-R, CD-R/W drives and DVD rewritable drives, including DVD-RAM, DVD+R/W, DVD-R/W and MMVF (multimedia video file).

It's available in the 24 pin QSOP. The unit integrates four current channels used for the read, erase, bias and write laser-power levels with a high-frequency modulator oscillator and a high-speed power output current driver. The innovative integration reduces board space, component count and design time and allows flexibility to optimize the design.

Pricing for the EL6257C and EL6259C are each $3.21 in lots of 10,000. Evaluation module boards are available.

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