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About five years ago, Bahadiroglu developed this packet-resizing approach while working on a wireless videoconferencing system,” explained Paul Introcaso, SmartPackets' vice president of business development. He needed to get a smooth video response over a 3-kbit/second channel, so it was a big challenge.”

T72H063574DN_Datasheet PDF

About five years ago, Bahadiroglu developed this packet-resizing approach while working on a wireless videoconferencing system,” explained Paul Introcaso, SmartPackets' vice president of business development. He needed to get a smooth video response over a 3-kbit/second channel, so it was a big challenge.”

The data network is built on equipment from Cisco systems. The networking equipment and cabling are capable of handling VoIP. No new data equipment was to be included in this RFI. Four PRIs service the call center today. There is one trunk group and the channels are dynamically allocated for inbound toll-free and outbound long-distance calls.

Currently all toll-free numbers terminate to AT&T using DNIS into Meridian Option 81C in Xyz's headquarters and then directed to Meridian Mail voice menus. Customers are prompted for DTMF (touchtone entry) menu options. The customer enters menu options to self-direct their inquiry (using Customer Controlled Routing (CCR) to the best first available agent or zeroes out and gets transferred to an agent or switchboard operator. Agents service calls using Meridian Terminal Emulator (MTE).

T72H063574DN_Datasheet PDF

CosmoCom's CosmoCall Universe (CCU) is a multi-tenant call-center solution that sits at the Call Center service provider's premises. Agents can be located at the customer's premises or fully outsourced to the call center provider. The customer, in this case Xyz as profiled in our mock RFI excercise, would connect to the call center provider via IP links.

Although the platform would reside at the service provider, Xyz would still have control over it's own virtual ACD.

The vendor claims the major contact center function areas are available in this On-Demand environment, including ACD, IVR, CTI, Recording, realtime and historical reporting, and predictive dialing. Calls/emails/IMs/faxes will automatically be routed to the appropriate agent according to the routing rules set up by the administrator, regardless of location.

T72H063574DN_Datasheet PDF

CosmoCom declined to formally answer our bid, so specific pricing is difficult to arrive at. The company did says that typical per agent prices run $300 to $500 per month, depending on call types enabled and volume. Typical pricing for usage is a few cents per minute, again depending on call types and volume.

On May 10, Intel Corp. will attempt to hit a home run and roll out the long-awaited, 90-nm versions of the mobile Centrino processor, according to the Inquirer Web site. Code-named Dothan, Intel's new mobile processors will initially run at three speeds: 1.7-, 1.8-, and 2-GHz, according to the Web site.

T72H063574DN_Datasheet PDF

Intel will debut the chips at a press event at SBC Park, home of the San Francisco Giants baseball team.

Microsoft took a long awaited step into the speech recognition market today with the announcement of its development platform for speech rec apps: Microsoft Speech Server.

On its current trajectory, we believe the overall semiconductor industry will reach its peak growth rate [as defined by year-over-year semiconductor revenue growth] sometime around June 2004,” Vassily said in a report issued this week.

In the report, Vassily downgraded Lam Research Corp., Varian Equipment Associates Inc., and United Microelectronics Corp. from a continued net positive” to a net neutral.” MKS Instruments Inc. and Teradyne Inc. were downgraded from a continued net positive” to a net negative,” according to the report.

Semiconductor and chip equipment vendors are not exactly bearish, but they remain cautious — if not uncertain — about the current outlook for the IC cycle.

We are kind of waiting for the April-May behavior in the retail season,” said Scott Beckman, business development manager for communications memory products at Toshiba America Electronic Components Inc., the U.S. sales arm for Japan's Toshiba Corp.

Still, there are indicators that the market is hot as components such as NAND-based flash memories remain on allocation. Products are still on support allocation,” said Brian Kumagai, business development manager of NAND flash memory products for Toshiba America (Irvine, Calif.).

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