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Dynamic kernel probing is a technology that allows designers to examine data structures and establish break points without the requirement that debugging code be compiled into the kernel itself. Kernel probing allows developers to observe system behavior easily and quickly at the debugger level in a running system, without having to compile the modules under observation with debug capabilities beforehand, or indeed even having to decide in advance which modules may need to be probed. Dynamic kernel probing also allows system maintainers to examine a deployed system in situ” without needing to bring it down.

DIV44G25-04SB_Datasheet PDF

Dynamic kernel probing is a technology that allows designers to examine data structures and establish break points without the requirement that debugging code be compiled into the kernel itself. Kernel probing allows developers to observe system behavior easily and quickly at the debugger level in a running system, without having to compile the modules under observation with debug capabilities beforehand, or indeed even having to decide in advance which modules may need to be probed. Dynamic kernel probing also allows system maintainers to examine a deployed system in situ” without needing to bring it down.

As Services Editor Brendan Read illuminates in his site selection coverage of these regions and Canada, the near-shore option” presents an increasingly attractive alternative to offshore” locations. The competition hinges not only on favorable geography.

Near-shore countries – Jamaica, Mexico, Puerto Rico, Panama, among others – are doing much to woo call centers. They're establishing or expanding vocational schools to train workers. They're deregulating their telecommunications sectors, thereby lowering transport costs. And they're building networked facilities in free zones that are ready to go live.

DIV44G25-04SB_Datasheet PDF

I had the occasion to see the activity first-hand when I traveled to Jamaica in early July at the invitation of the Jamaica Promotions Corp. (JAMPRO). For three intensive days, I and five other guests visited free zones where call centers and IT businesses have set up operations. These are in Montego Bay and near the capital, Kingston.

Much impressed me, starting with the caliber of the labor. All the call center managers and executives I met with – at Apple Vacations and outsourcers SITEL Caribbean and TeleServices Direct – spoke glowingly of their reps. The agents, I heard repeatedly, work hard and act professionally. And, because the reps view their jobs as careers, they stick with their companies.

They're also top-performers. Patricia Totton, president of TeleServices Direct, which markets credit cards to college students, noted that her staffers on some days outsell their counterparts in Atlanta.

DIV44G25-04SB_Datasheet PDF

The reasons are not hard to fathom. Unemployment in Jamaica is high: 17%, or about 163,500 people, most of them under the age of 35. Call centers are able to cull the cream of the crop among job hunters – and with little effort. When tour operator Apple Vacations needed to fill 20 positions, the outfit received some 1,500 applicants. And, says Apple Vacations' reservations manager Jennifer Solomone, they all learned about the positions by word-of-mouth!

Apple and other call center operators can count on educated applicants. Candidates are, at a minimum, high school graduates. Most have received intensive training in PC and soft skills. And many have been pre-trained in vendor-specific products and services. A chief source of the training is the HEART Trust, a government-funded national training agency.

DIV44G25-04SB_Datasheet PDF

HEART and the Caribbean Institute of Technology (CIT) also provide training in IT skills, including certification from HEART's Cisco Academy. Credit for the education goes in part to – you guessed it – IT graduates of India's top colleges. (One might better describe Jamaica's rivalry with the subcontinent as coopetition.”)

Jamaica boasts other advantages. Agent wages (including per rep telecom costs, benefits, office space, etc.) are $15.50-$16.50 per hour. This compares with $27-$29 per hour in the US. Jamaica also offers competitive rates for office space ($8-$12 per square foot); duty-free imports on capital equipment in the free zones; plus vibrant tourist and hospitality industries.

Jesse Chou, a spokesman for the Hsinchu-based company, declined to provide details or comment on media reports.

TSMC issued the statement after published reports out of Taipei said the company is planning to spend $1.1 billion in the first stage to set up monthly capacity of 40,000 8in. wafers, using 0.25-micron process technology, and will invest $10 billion in the park over the next eight years.

Lots of business opportunities will be spurred for the food chain in China while TSMC is building the facility in Shanghai,” said Rick Hsu, an analyst at Nomura Securities Co. Ltd., Taipei.

The latest announcement underscores how TSMC and United Microelectronics Corp. are stepping up efforts to compete in the Chinese market, after the Taiwan government earlier this year reversed course and decided to allow the island's foundries to invest on the mainland.

Hojien Technology, which industry sources in China said has links to UMC's holding companies, is constructing a 200mm-wafer facility in Suzhou, which is near Shanghai, and expects a pilot run to be ready by the end of this year.

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