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After you identify the issue that a customer needs help with, you can create rules to automatically assign a support rep to respond to the issue. Given the immediacy of support requests, it makes sense to create rules for these assignments that are analogous to call routing rules. That means, for instance, that you would determine which support reps are sufficiently knowledgeable about a given issue. From this group, your routing rules determine which support reps are currently available, and who among them has been available longer than other similarly knowledgeable support reps.

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Formoreinformation,visitwww.sony.com/professionalorwww.convergent.com.

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Large-areaLEDbacklightdemandforallapplicationswillgrowfrom114 millionunitsin2009to770 m

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